Surf orders. Fulfilled by you.
Use your own delivery team to fulfil Surf orders and set your own delivery rates, offer same day and next day delivery service to your customers.
What is Fulfilment by Seller?
Fulfilment by Seller gives you all the benefits of selling on Surf- more customers, more orders, more revenue. while keeping full control of your delivery operation. Use your own couriers, set your own delivery timeframe, and decide the delivery fee your customers pay. You run the last mile, your way.
How does Fulfilment by Seller work?
Customer places an order
A customer browses for your product on the Surf app or website and places an order for delivery. You get notified instantly on your Seller Hub app.
Accept and prepare
Confirm the order through your Seller Hub app. Pack it, prepare it, and get it ready for dispatch; all managed from one place.
Your courier delivers, you collect the fee
Hand the order to your own courier for delivery. The delivery fee you set is collected from the customer at checkout and added directly to your payout.
Use Surf's logistics partner network when you need it
With Fulfilment by Seller's hybrid option, Surf's logistics partner network is always on standby, whether an order comes in after your team's delivery hours, during peak demand periods, or outside your usual delivery area. You stay in control, with backup always ready.
Easy delivery notifications. No setup needed.
1. Receipt with QR code
Each receipt includes a QR code. No additional setup on your end.
2. Scan and start delivery
Your courier sees drop off details, and taps 'Start Delivery'.
3. Instant customer update
Customers get notified in the Surf app that their order is on its way.
4. Easy delivery confirmation
You tap 'Mark delivered'. Customer gets confirmation and you get timestamps.
Getting started is easy. Sign up today
Fill in a few details about your business and you'll be live in no time.